MSR guaranties
 |
Delivery between two to five days |
 |
Happy or refunded |
 |
Hotline : +334 86 33 81 00 * * Cost of a call to France |
guaranteed by the CIC e-solutions
Deliveries
Delivery time :
Delivery time listed below are indicative (Days = working days). All the products viewable on our website are currently in stock.
All orders placed before 11 A.M will be dispatched the same day. After 11 A.M, orders dispatch will occur the next working day.
Tracking number will be emailed to you, so that you’ll be able to track your parcel on the French postal services website (www.coliposte.net).
Unfortunately, this website is only available in French.
We advise you to choose an insured delivery method if the total amount of your order exceeds 200€.
Delivery Charges :
Select your destination country for the delivery rates :
|
Colissimo deliveries :
We use Colissimo for all European shipments.
Colissimo is the most economic delivery service in France for international shipments. Deliveries require a signature. If you are out during
the delivery, a notice will be left in your mailbox, and you will be able to pick up your order at your nearest post office.
You can track your order on the French postal services website www.coliposte.com, filling in the gap
with your tracking number. The different statuses that you might find on this website are the following:
- “Retourné à l’expéditeur” means your parcel has been returned back to us.
- “En instance” means your parcel has been transferred to your nearest post office. You have up to 15 days to pick it up there. If you don’t, your order will be returned back to us, and the “Retourné à l’expéditeur” status will appear. In this case, we will contact you when we receive it and we will prepare your shipment once again.
- “Délivré” means you have received your order!
Since May 1st 2007, if you live outside the European Union, V.A.T. will be automatically deducted from your total
amount while processing to checkout.
French VAT will be withdrawn on the final billing page.
Please note that additional charges for customs clearance must be borne by the recipient.
Express (GLS) deliveries :
You can choose delivery by GLS an express service garanted between 24 and 72h. Delivery takes place against a signature. GLS call customer to agree an appointment. In case of repeated absences, the package is returned to the sender.
Damaged Parcel :
Please DO NOT accept a damaged parcel. If you find any injury on the package (broken, opened, etc…) please refuse it. If you do not and if an item is missing or damaged, you won’t be able to ask for compensation from the postal services. Thus, any compensation or exchange request will be refused.
